Our Aims & Objectives
Our Aims
- To deliver consistently high-quality dental care and treatment to all patients
- To foster a positive, supportive, and professional working environment, recognising that a motivated team delivers the best patient care
Our Objectives
- To promote the prevention of dental disease through education and good oral health practices
- To provide a welcoming, calm, and relaxing environment where patients feel comfortable and confident in their care
Registered Manager Details
Name:
Dr Matthew Clark
Telephone:
029 2061 4444
Email:
cardiffdentalcare@googlemail.com
Qualifications:
BDS Wales (1993)
Relevant Experience:
Qualified Dental Surgeon, Over 10 years’ experience managing and running a dental practice.
Staff Team
Our practice is supported by a skilled, experienced, and multidisciplinary team committed to patient care and continuous professional development.
Dentists
- Dr Matthew Clark – Registered Manager / Dentist / Owner
BDS Wales 1993 - Dr Michael Hedges – Dentist / Owner
BDS Wales 1998 - Dr Jonathan Collis – Dentist / Owner
BDS Wales 2005, MFDS RCS - Dr Victoria Davies – Dentist / Owner
BDS Cardiff 2015, MFDS RCP - Dr Melvyn Davies – Associate Dentist
BDS 1968, MFGDP 1992 - Dr Stephen Kershaw – Associate Dentist
BDS Cardiff 2015
Management
- Amanda Price – Practice Manager
CIPD Level 3, Human Resources
Reception
- Alyson Feresey – Receptionist
- Karen Hall – Receptionist
- Michelle Burke – Receptionist
Dental Nurses
- Macy Dean – Dental Nurse
Diploma in Dental Nursing Level 3 - Carla Panahei – Dental Nurse
Diploma in Dental Nursing Level 3 - Olivia Gibbs – Dental Nurse
Diploma in Dental Nursing Level 3 - Barbara Davies – Dental Nurse
Verified competency in Dental Nursing - Sarah Barnes – Dental Nurse
Verified experience in Dental Nursing - Charlotte Mably – Trainee Dental Nurse
- Ellie-Brooke Davies – Trainee Dental Nurse
- Honey Mortimer – Trainee Dental Nurse
Hygienists
- Denise Williams – Hygienist
CEB Dip Dental Hygiene 2000 - Lauren Williams – Hygienist
Diploma in Dental Hygiene, Cardiff University 2020 - Louise Pellatt – Hygienist
Dip Dental Hygiene, Cardiff 2007
Organisational Structure
The practice operates under a clear leadership structure with the Registered Manager overseeing clinical governance, supported by practice owners, Practice manager, associate clinician, hygienists, nursing staff, and reception team.
Services, Treatments & Facilities
We provide a comprehensive range of private dental services for patients of all ages.
Treatments Offered
- New patient, routine, and extensive examinations
- Preventative dentistry and oral health education
- Basic and complex restorative treatments
- Fillings, extractions, and root canal therapy
- Periodontal and hygiene treatments (EMS – Guided Biofilm Therapy)
- Crowns, inlays, onlays (Metal, PBC, Emax, Zirconia)
- Removable dentures (Acrylic, Metal, Implant-retained)
- Fixed prosthodontics (Bridges and implant-retained restorations)
- Surgical procedures including apicectomies
- Basic orthodontics (clear aligners and fixed braces)
- Home tooth whitening
- Protective appliances (mouthguards and splints)
- Implants
Specialist Equipment
- Ankylos Implant System
- Sybron Rotary Endodontic Motor
- Orthopantomogram (OPG) machine
- Electrosurgery equipment
- Smilelign and Quick Straight Teeth orthodontic systems
Patient Feedback & Engagement
We actively seek and value patient feedback through:
- Patient questionnaires and surveys
- Informal feedback discussed at practice meetings
- Online reviews via our website and Google
Opening Hours & Emergency Care
Opening Hours
- Monday to Friday: 8:30am – 5:30pm
- Lunch: 1:00pm – 2:00pm
- Closed: Saturdays and Sundays
Emergency Care
- During opening hours: Patients are encouraged to contact the practice as early as possible. Same-day emergency appointments are offered where feasible.
- Out of hours: Emergency care is available by calling 07768 498257.
Complaints Procedure
We are committed to addressing concerns promptly, fairly, and transparently.
How to Complain
- Complaints may be made verbally or in writing
- Written complaints should be addressed to Amanda Price (Practice Manager)
How We Handle Complaints
- Complaints are acknowledged within 2 working days
- Investigations are completed within 10 working days where possible
- Clinical complaints may be referred to the treating dentist, unless the patient requests otherwise
External Support
- General Dental Council:
37 Wimpole Street, London. WG1G 8DQ - Dental Complaints Service:
020 8253 0800
Privacy, Dignity & Equality
We are fully committed to respecting patient privacy, dignity, and individual needs in line with the Equality Act 2010.
We promote an inclusive, respectful environment and do not discriminate on the basis of:
- Age
- Disability
- Gender reassignment
- Marriage or civil partnership
- Pregnancy or maternity
- Race
- Religion or belief
- Sex
- Sexual orientation
Care is delivered in partnership with patients, ensuring dignity, respect, and understanding at all times.
Document Control
Author: Amanda Price, Practice Manager
Date Written: 28/02/2018
Updated: 01/12/25
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