Patient Information

Our Services

The Church Road Dental Practice provides a comprehensive range of dental and facial aesthetic treatments, including:

• Dental examinations
• Basic and complex fillings
• Extractions and root canal therapy
• Hygiene and periodontal therapy (EMS – Guided Biofilm Therapy)
• Restorative treatments (Inlays, Onlays & Crowns)
• Bridgework
• Complete and partial dentures
• Surgical procedures (including apicectomies and surgical extractions)
• Teeth straightening (clear aligners and fixed braces)
• Tooth whitening
• Protective appliances (gum shields and splints)
• Dental implants
• Facial aesthetics (wrinkle reduction / Botox)

Opening Hours

Monday – Friday
08:30 – 17:30

Lunch Closure
13:00 – 14:00

Saturday & Sunday
Closed

Emergency Dental Care

During Opening Hours

If you experience a dental emergency while the practice is open, please contact us as soon as possible, preferably early in the day. Our team will provide advice and arrange an emergency appointment where appropriate. We will always try to see you the same day and, where possible, with your usual dentist.

Out of Hours

An emergency service is available outside normal working hours.

Emergency Contact Number: 07768 498257

Respect for Our Team

We are committed to providing care in a safe and respectful environment.

• Please treat our staff with the same courtesy and respect you expect from us.
• Abusive or harassing behaviour towards staff will not be tolerated.
• Action may be taken by the Practice Owner, including de-registration from the practice.

As employers, we have a duty under the Health & Safety at Work Act 1974 and associated regulations to protect staff welfare. Measures include:

• Risk assessments
• Secure premises
• Panic alarm at reception
• Staff training in managing difficult or aggressive behaviour
• Efficient appointment systems to minimise delays
• Call logging for out-of-hours emergencies

Complaints Procedure

We aim to resolve concerns promptly, fairly, and courteously.

• Complaints may be made in person, by telephone, or in writing.
• A member of staff will record details and pass them to the Complaints Manager, Amanda Price, if appropriate.
• Complaints relating to clinical care or fees will usually be referred to the treating dentist unless requested otherwise.

Acknowledgement: within 2 working days

Investigation: normally completed within 10 working days

Private Treatment Complaints

Dental Complaints Service: Stephenson House, 2 Cherry Orchard Road, Croydon CR0 6BA

Tel: 020 8253 0800

Email: info@dentalcomplaints.org.uk

General Dental Council: 37 Wimpole Street, London, W1M 8DQ

Our Team

Dentists

Dental Care Professionals

Patient Feedback

We value patient feedback and gather views through:

• Patient surveys and questionnaires
• Informal feedback discussed at practice meetings
• Online reviews via our website and Google

Staff Training & Development

We are committed to continuous professional development. All DCPs are supported through:

• In-house training
• Annual CPD programmes
• Ongoing updates to best practice and procedures

Access & Location

• Centrally located in Cardiff
• Walking distance from bus routes and a train station
• Street parking available on Church Road and Bishops Place
• Disabled parking directly outside the practice
• Ramp access for ease of entry

Patient Rights & Responsibilities

Patients are responsible for:

• Providing accurate medical and health information
• Keeping personal and contact details up to date
• Attending appointments or providing at least 24 hours’ notice for cancellations

Access to Patient Information

To provide safe and effective care, we may share patient information with:

• Your GP and other healthcare professionals
• Hospitals and community dental services
• HM Revenue & Customs
• Department for Work and Pensions
• Private dental schemes

Information is shared strictly on a need-to-know basis and in line with confidentiality and data protection legislation. Consent will be sought where required.

Document Control

Author: Amanda Price
Date Written: 28/02/2018

Reviewed: 01/12/25

Reviewed by: Amanda Price
HIW Notified: Yes.